Refund and Returns Policy

Effective Date: January 7, 2025

At Goal Suri, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund policy to ensure that your shopping experience is hassle-free.

1. Returns

We accept returns within 30 days from the date of delivery for most items. To be eligible for a return, your item must meet the following conditions:

  • Condition: The product must be unused, undamaged, and in the same condition that you received it.
  • Packaging: Items should be returned in the original packaging, including any tags, labels, or accessories that came with the product.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-returnable items include:

  • Items that have been opened, used, or washed.
  • Personalized or customized products.
  • Gift cards or digital downloads.
  • Clearance or final sale items.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@goalsuri.com or call us at 512-656-1225 within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will provide you with return instructions and, if necessary, a return authorization number. Please ensure that you include this number with your returned item.

  3. Ship the Item Back: Once you receive the return authorization, you will need to ship the item back to us at the following address:

    Goal Suri Returns 3064 Valley Lane, Austin, Texas, United States

    Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item if it is lost or damaged in transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method.

  • Refund Processing Time: Refunds typically take 5-10 business days to be processed after we receive the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

  • Shipping Costs: Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the item was damaged or defective upon receipt.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with a return shipping label and either send a replacement or issue a full refund, depending on your preference and product availability.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order for the desired item.

6. Late Returns

Returns that are made after the 30-day return window will not be accepted unless the item is defective or damaged. In such cases, please contact us to discuss possible solutions.

7. Customer Support

If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer service team. We are here to help ensure your satisfaction.

We value your business and strive to provide high-quality baby products and excellent customer service. If you’re not completely satisfied with your purchase, we are happy to assist you through the return and refund process.

This Refund and Returns Policy ensures transparency and customer satisfaction by clearly outlining the process and conditions for returns and refunds.