Shipping Policy

Effective Date: January 7, 2025

At Goal Suri, we are committed to providing you with fast, reliable, and affordable shipping services to ensure your baby products reach you safely and on time. Below is our detailed Shipping Policy, which outlines our processes, shipping methods, and any associated costs.

1. Order Processing

  • Order Processing Time: All orders are processed within 1-2 business days after the order is placed. Business days are Monday through Friday, excluding holidays.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details about your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Time

We offer various shipping methods to accommodate your needs. The shipping method you choose will be available during the checkout process. Delivery times may vary based on your location and the shipping method selected.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
  • Expedited Shipping: Typically takes 2-4 business days for delivery. Available for an additional charge.
  • Express Shipping: Typically takes 1-2 business days for delivery. Available for an additional charge.

Please note that the above delivery times are estimates and may vary depending on factors such as weather, carrier delays, or the time of year.

3. Shipping Costs

  • Shipping Rates: Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method you select during checkout. Shipping rates will be displayed before you complete your purchase.
  • Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States.
  • International Shipping: At this time, we only offer shipping within the United States. However, we are exploring international shipping options and may offer this in the future.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number. You can track your shipment on the carrier’s website or via the tracking link provided in your confirmation email. Please allow 24-48 hours for tracking information to update after receiving the email.

5. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Boxes. Please provide a physical address for delivery.
  • Military Addresses (APO/FPO): We are able to ship to military addresses (APO/FPO) using USPS. Delivery times may vary for military addresses.

6. Delivery Issues

While we strive to deliver your orders on time, there may be occasional delays or delivery issues due to factors outside our control. If you experience any problems with the delivery of your order, please contact us at info@goalsuri.com or 512-656-1225 and we will assist you in resolving the issue.

7. Shipping Damages

If your order arrives damaged, please contact us immediately within 7 days of receiving your package. We will initiate a claim with the carrier and work with you to resolve the issue, either by sending a replacement or issuing a refund. Please provide photos of the damaged item(s) and packaging to help us expedite the process.

8. Address Changes

Once an order has been processed and shipped, we cannot change the shipping address. Please double-check the address you enter during checkout. If there is an error in the address, please contact us as soon as possible, and we will attempt to modify the shipping details before the order is dispatched.

9. Customer Support

If you have any questions about shipping or need assistance with an order, please feel free to contact our customer support team:

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. All changes will be reflected on this page with the updated Effective Date. We recommend reviewing this policy regularly to stay informed of any updates.

This Shipping Policy ensures transparency regarding shipping options, rates, and delivery times, helping to create a positive shopping experience for customers purchasing baby products from Goal Suri.